Refund policy


Consumers have a 14-day right of withdrawal from the moment the goods are delivered. The costs for the return shipment as well as any related costs for importing the goods back to Belgium shall be borne by you. Please fill in the return form, added within your package, and add it to the article you want to return.

Before returning your item, send us an email at to inform us what you want to return. Don't forget to mention your order number, so that your return can easily be processed.

All returns should be shipped to this address:

JULIE HOUBEN, Kneippstraat 267, 3600 Genk.

For orders that are returned to us from outside the EU kindly note: Any duties/costs related to the return have to be borne by you and will be deducted from the refund. Please inform yourself about how to declare the goods in order to avoid any extra costs before shipping your return.


A product which you wish to return must satisfy the following conditions:

  • It must be in new condition.

  • It must include the JULIE HOUBEN garment tag.

  • It must be unworn, unwashed and undamaged.

  • It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).

  • It must be packaged in a sufficiently sturdy box (neutral and not showing a logo), so that we receive the product in an undamaged condition.


Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

  • The refund will be credited to the original payment method used to place the order.

  • If the order was (partially) paid with a gift card, a new gift card will be issued and sent via e-mail.

  • If a discount was applied to your original order, the amount refunded will be adjusted if necessary.